Quality Assurance

Our Approach

Quality Assurance

The BestLink  Cleaning Services Management Team includes fully trained Environment, Health & Safety and Quality Assurance Managers.

Our Total Quality Management (TQM) plan focuses on staff deployment and training and is constantly updated as required via our QA Manager and member of the senior team.

This combined with constant supervision and cleaning inspections form the basis for a monthly TQM report for every area of the contract. We tailor make reports to suit each client’s requirements.

Our operational plan will provide details for the effective execution of the contract. In summary, the areas which are covered include:

Include:

  • Mobilisation
  • Cleaning methodology
  • Staff deployment strategy
  • Emergency response plan
  • Authority, co-ordination and reporting
  • Contingency plans for shift staff shortfalls
  • Staff courtesy requirements
  • Communications
  • Business Continuity

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